Here is the first response I have recieved from Xcel Energy. Let’s here it for auto reply.
Dear Jason DeBoer Moran;
Thank you for taking the time to write us. We have received your inquiry and it is being addressed.
You will receive a response within three (3) business days.
Sincerely,
Customer Contact Center
Xcel Energy
I am sending the following information to Xcel Energy via their Contact Us Form. I will keep you updated on my progress.
In November I contacted Xcel to be registered for the Budget plan for my energy bill. An agent informed me to fill out some information she would have sent to me. We filled out this information and just recently have discovered that instead of the budget plan we were accidentally signed up for the fixed monthly payment plan. Many customer service agents I have spoken with have been unable to distinguish between the high risk fixed monthly payment plan and the sensible budget plan, so it is quite easy to see how this mistake occurred on your end. I would appreciate if this error could be resolved. If it is not possible to resolve this by e-mail or phone, I would very much enjoy a meeting at your central office in Minneapolis.
Thank you for your time,
Jason DeBoer Moran
