Filed under: Xcel
Many of you do not know the whole story of what occurred between me and Xcel Energy. This post is meant to provide a summary of what transpired.
November 2006 – My wife and I had a financial summit with our landlord to discuss the energy bill and we realized that we need to enroll in a budget plan to stabilize our heating costs. Winter is expensive in Minnesota and summer is usually cheap. Xcel offers a plan that allows for averaging of monthly bills (more…)
I am mailing in a complaint about Xcel’s Fixed Monthly Payment Scam to the Lori Swanson, Attorney General of Minnesota. If anyone else in Minnesota is having an issue with the Xcel’s Fixed Monthly Payment scam, I encourage you to also complete a Consumer Complaint Form.
Here is the first response I have recieved from Xcel Energy. Let’s here it for auto reply.
Dear Jason DeBoer Moran;
Thank you for taking the time to write us. We have received your inquiry and it is being addressed.
You will receive a response within three (3) business days.
Sincerely,
Customer Contact Center
Xcel Energy
I am sending the following information to Xcel Energy via their Contact Us Form. I will keep you updated on my progress.
In November I contacted Xcel to be registered for the Budget plan for my energy bill. An agent informed me to fill out some information she would have sent to me. We filled out this information and just recently have discovered that instead of the budget plan we were accidentally signed up for the fixed monthly payment plan. Many customer service agents I have spoken with have been unable to distinguish between the high risk fixed monthly payment plan and the sensible budget plan, so it is quite easy to see how this mistake occurred on your end. I would appreciate if this error could be resolved. If it is not possible to resolve this by e-mail or phone, I would very much enjoy a meeting at your central office in Minneapolis.
Thank you for your time,
Jason DeBoer Moran
Filed under: Xcel
Two days ago in my efforts to learn more about the differences between the fixed monthly payment high risk plan versus the budget plan, I contacted Minnesota Public Radio. They interviewed me and have the story posted on their website.
Xcel Energy: PUC puts brakes on fixed-rate natural gas programs
Filed under: Xcel
I learned three days ago that instead of being signed up for the Budget Plan as I requested in November, I instead signed up for the Fixed Monthly Price Plan. I have been contacting Xcel frequently regarding this issue and have reached no satisfactory resolution. This will be a log of my attempts to get this situation resolved.
